No returns on personal-care products
Due to hygiene and safety considerations, SYA products cannot be returned or exchanged after delivery.
Replacement eligibility
A replacement may be considered only when the product delivered is incorrect, damaged in transit, leaking or defective on arrival.
Reporting period
The issue must be reported within 48 hours of delivery. Clear photographs of the outer package, shipping label, product and affected area are required. An unboxing video may also be requested to verify transit damage or missing items.
Requests submitted after the reporting period, issues caused by improper storage or use, and normal differences in colour, texture or fragrance perception are not eligible. Approval remains subject to verification.